The following terms and conditions shall be applied for all travel itineraries by GreenEscape Oy unless specially mentioned. Kindly go through our terms and conditions before booking a trip with us as your booking will be accepted by us on the basis that you have deemed to agree to our booking conditions. Our company works under the jurisdiction of Finnish Law and the terms and conditions are in lieu with Finnish Consumer Authority (KKV).
In order to confirm your chosen tour or tailored package, a deposit of up to 300 € per person (or equivalent sum) for escorted group tours, or up to 30% of the total tour cost for tailor-made trips. Kindly note that for certain trips, the required deposit may differ, and all necessary information will be provided in the ‘’Know Before You Book’’ section of the itinerary in these cases. As all our trips can be customized and the final costs will be estimated only after finalizing the exact dates, duration and group size, the final payment invoice link will be sent to you personally. There will be provision for on the spot reservation of the package using our web shops on which you will be sent a confirmation receipt. The balance payment must be paid not less than 60 days prior to commencement of the trip and in some cases significantly earlier unless by prior agreement by the sales team. The exact date will be shown on your confirmation invoice. Reminders are not necessarily sent in case of balance and late payments. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are permitted to assume that you wish to cancel your booking. In this case, we will be entitled to keep the deposit payment as well as cancellation charges.
In case of force majeure GreenEscape Oy has the right to cancel the reservation. In this case the client has a right to be refunded to the full. The reservation can be cancelled without a notification to the client if payments or deadlines are not met. Our escorted group holidays require a minimum number of participants to be executed and if the minimum number of bookings have not been met, we reserve the rights to cancel it. In this case, we will notify you of cancellation at least 60 days prior to your departure and your deposit will be refunded in full.
We reserve the right to cancel and modify allotment if needed. Allotments are not transferable for resale without any prior agreements. We reserve the right for changes in timetables and the order of the programs. All programs can also be varied or cancelled due to the weather or other safety reasons. Any significant changes (such as accommodation arrangements) made in the itinerary after confirmation will be discussed thoroughly with the customer and necessary alternatives will be given. We reserve the right to cut short the trip or cancel the booking if there is a situation where we feel that the physical condition or behaviour of a client may affect their own well-being, or the rest of the group and other crew members, while on a tour. In this case, refund conditions do not apply.
Any notice of cancellation will only be effective when it is received in writing by us. The cancellation charges are as follows
Personal travel insurance is always highly recommended. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
On group bookings, if already a price has been agreed as per a definite group size, any cancellation thereafter reducing the number of full paying party members below the number on which the price and other concessions and booking details have been agreed, we shall be entitled to recalculate the trip cost and re-invoice you accordingly. There are certain itineraries and trip components (such as concert tickets, cruises etc.) which may require even earlier advance payment and may result in 100% loss upon cancellation, the details of which will be specified on your invoice and quotation.
If a rare and unforeseen case of force majeure or similar event (including but not limited to war, strike, political unrest, weather, fire, break-in, criminal damage, sickness, epidemic, other natural conditions beyond our control.) occur, neither party shall be held liable for any default, damage or loss in case one party is unable to operate normally. If a force majeure event does occur, it will lead to suspension of execution of reciprocal obligations for the parties as per the package contract and that each party shall pay the expenses resulting therefrom. The party shall immediately notify the other party in writing and shall keep the other party fully informed about the development of the force majeure event and its consequences on the itinerary. During this event, both parties shall take all necessary steps to minimize the effects of the force majeure event on the performance of their obligations as per the travel package obligations. The company cannot accept responsibility or pay any compensation for events instigated by circumstances which amount to “force majeure”.
GreenEscape Oy shall only be held liable for personal injuries or material damage arising from accidents that have happened during the delivery of the offered services and which are caused by negligence of GreenEscape Oy or its employees or sub-contractors or by the provision of faulty equipment. GreenEscape Oy is not liable for any accidental damage or injury which has to be indemnified under the travel insurance of a customer.
In case the customer is having any sickness/disability (such as heart diseases, diabetes, asthma, epilepsy, pregnancy, serious allergies, back or hip problems) that could be worsened by activities undertaken in the trip, the consumer has to seek medical advice about the safety risk posed by participation in adventure activities during the trip. The Customer having an illnesses or disability of this nature and still decided to participate in the activity, he/she shall understand and acknowledge the risk to their health and safety attached with adventure activities in our itineraries. All our adventure activities are been subcontracted to reputed adventure activity companies and the company cannot accept responsibility for any personal injuries or material damage caused by incidents or accidents caused during the offered services. Hence it is critical that customers have legal insurance which could cover similar damages or injuries. Our company shall not be held responsible for missed or delayed flight connections (and its consequences thereafter) and excess baggage charges.